Privacy Policy

This policy explains how Spray Tech Limited, trading as Spraytech10 ("we", "us", "our"), collects and uses personal information when you visit https://spraytech10.uk or get in touch with us. We're a small, UK-based respraying and painting business, and we only collect what we need to give you a quote and carry out your job.

What We Collect

We collect personal information when you:

• Message us via WhatsApp, phone or email to request a quote
• Submit the contact form on this site
• Send us photos of a job you'd like quoted

This typically includes your name, phone number, email address, property address or area, and any photos or details you choose to share about the job. We don't collect payment card details through this website.

How We Use It

• To respond to your enquiry and provide a quote
• To arrange and carry out any work you book with us
• To keep basic records of past and prospective jobs
• Occasionally, with your permission, to show finished work (e.g. in our gallery), we'll always ask first and never use your name or address publicly without agreeing it with you

WhatsApp & Phone Contact

Our main contact channel is WhatsApp. If you message us there, that conversation is also subject to WhatsApp's own privacy policy, as it's operated by Meta rather than us directly. We only use the conversation to handle your enquiry or job.

Cookies

We use a small number of cookies and similar local storage:

• Essential: a cookie/local-storage entry that remembers whether you've accepted or declined our cookie banner, so we don't show it to you repeatedly.
• Analytics (where enabled): tools such as Google Analytics, which help us understand how visitors use the site, for example, which pages are most useful. These are only set if you accept cookies via our banner, and any data is aggregated; we don't use it to identify you personally.

You can decline non-essential cookies at any time via the banner, or by clearing your browser's site data.

Who We Share It With

We don't sell or rent your information. We may share it with trusted service providers who help us run the business (for example, website hosting or, where enabled, analytics providers), and only to the extent they need it to provide that service. We'll disclose information if required to by law.

How Long We Keep It

We keep enquiry and job information for as long as reasonably needed to handle your job and any follow-up (such as a warranty query), and for our own business records as required by UK tax law. If you ask us to delete your details and we have no ongoing legal reason to keep them, we will.

Your Rights

Under UK GDPR, you have the right to:

• Ask what personal information we hold about you
• Ask us to correct or delete it
• Ask us to stop using it for a particular purpose
• Complain to the Information Commissioner's Office (ICO) at ico.org.uk if you think we've mishandled your data

Contact Us

If you have any questions about this policy or how we handle your information, contact us at contact@spraytech10.uk or 07344 405049.